IRCTC website down: Ahead of Diwali and Chhath Puja, the IRCTC website and mobile app, used for online railway ticket bookings, faced a major outage on Friday. The disruption affected hundreds of passengers trying to book train tickets for the festive season.
According to Downdetector, over 5,800 users reported issues while attempting to access the platform. Many users found the website and app completely inaccessible for several hours, causing inconvenience during the peak travel period.
According to Railway officials, the outage occurred due to technical problems, and teams were working to restore normal operations. The incident came at a time when demand for train tickets is extremely high, as millions of people across India are planning to travel home for the festivals. Passengers are advised to stay patient and try booking once the services are restored.
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This is not the first time the IRCTC platform has experienced an outage; in December 2024 alone, users faced three major disruptions. With an average of 12.5 lakh tickets booked daily and nearly 84% of all railway reservations made through the IRCTC website and app, even a brief outage causes significant inconvenience. Such crashes are particularly problematic during peak travel periods and festive seasons like Diwali and Chhath Pujai, when millions of passengers rely on the platform to secure their train tickets.
(IRCTC Diwali Alert: How To Identify Fake Agents And Avoid Train Ticket Scams THIS Festive Season)
Easy steps to get confirmed tickets:
Check for Special and Festival Trains
Indian Railways often introduces special trains during festive seasons to handle extra crowds. Travelers should check the IRCTC website or the Railways announcements regularly for updates.
Use Tatkal Wisely
For last-minute travel, Tatkal bookings open at 10 AM for AC classes and 11 AM for sleeper classes one day before the journey. Having payment details ready (such as UPI, debit card, or net banking) can make the process faster.
Use AutoFill and Fast Internet Connection
Browser extensions and autofill tools can automatically enter journey and passenger details, cutting precious seconds during booking. A stable internet connection and logging in from a fast device also help avoid timeouts.
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